A Comprehensive Guide to Sentiment Analysis
In the simplest terms, sentiment analysis refers to the feelings or attitudes expressed in a piece of communication, whether written, […]
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August 2024
Top AI Trends in Customer Service for 2024
According to a 2024 global survey, at least 56% of organizations use AI to improve and optimize their business operations.
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How AI-Powered Call Monitoring Can Boost Your Contact Center Performance
The customer service team is the company’s face in the high-stakes world of contact centers. So, the struggle is real.
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The Importance of AI-Based Call Monitoring in Enhancing Customer Experience
According to Forrester’s research report 75% of businesses have implemented AI-based call monitoring that has improved customer satisfaction and overall
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5 AI Tools Every Call Center Should Implement in 2024
As we move further into the digital transformation era, call center services face many issues. But the call center industry’s
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Connecting The Threads of Customer Service Performance Review: Real-life Examples
According to industry experts like Gartner, 63% of organizations report that comprehensive customer service performance review significantly improve operational efficiency
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