As Automatic Speech Recognition (ASR) continues to evolve, it has emerged as a critical technology in various domains. Its application […]
WER & CER for Measuring Performance of Automatic Speech Recognition Read More »
What is Automatic Speech Recognition (ASR)? Telephonic conversations are one of the most effective ways of communication with customers as
Automatic Speech Recognition in Telephonic Speech Read More »
In today’s fast-paced digital landscape, customer support has evolved beyond the traditional call center model. Welcome to a transformative journey
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The ability of machines to understand and respond to human emotions has become a paramount pursuit in the ever-evolving landscape
Emotion Recognition in Conversation: Decoding Human Sentiments in the Digital Dialogue Read More »
Human communication is a complex web of emotions, with verbal and non-verbal cues playing pivotal roles in conveying feelings. To
Multimodal (Acoustic + Language) Emotion Recognition in Conversation Read More »
In today’s diverse marketplace, the ability to truly understand your customers, their queries, and their conversations, especially in a multilingual
Dive into the world of sales coaching with our comprehensive guide. Discover essential techniques, tools, and strategies to nurture sales
Nurturing Sales Excellence: A Comprehensive Guide to Sales Coaching Read More »
In the digital age, engaging and understanding your customers is pivotal for business success. Introducing convozen’s Conversational Intelligence Software, your
Boost Your Sales with Conversational Intelligence Software Read More »
Introduction to Call Centre Management For sales and customer engagement, call centres are the frontline warriors. They’re the powerhouses where
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Introduction to Sales Enablement Sales enablement is a strategic and cross-functional approach within an organization that aims to provide the
What is Sales Enablement? Read More »
