WhatsApp Agents
Make Your WhatsApp Business Truly Conversational
Connect your WhatsApp Business Account (WABA) to ConvoZen and launch AI agents that handle chat, voice, media, and templates on WhatsApp—with complete interaction context.
Trusted by customer-obsessed teams at
Easy Deployment
Bring Your WABA.We'll Handle the Rest.
No third-party lock-ins. No fragmented tooling. Onboard your existing WABA or create a new one on ConvoZen and start running AI agents with enterprise-grade controls.
Core Capabilities
WhatsApp Intelligence Built for Enterprise
Omnichannel WhatsApp Context Engine
One Memory Across Chat, Voice & Media.
Unified conversation memory carried across chat and voice calls on WhatsApp—images, documents, and context are analyzed and retained so customers never repeat themselves.
- ✓Cross-channel context preserved across WhatsApp, PSTN, and web chat
- ✓Images and documents analyzed and retained as part of conversation
- ✓Information remembered across formats—users never restate details
Native WhatsApp Intelligence
Built for WhatsApp, Not Adapted to It.
Rich WhatsApp chat flows with buttons, lists, quick replies, and AI-driven personalization—responses optimized for the WhatsApp UX.
- ✓Rich WhatsApp chat flows (buttons, lists, quick replies)
- ✓Voice handling with interruptions and natural pacing
- ✓Media understanding (images, PDFs, screenshots)
- ✓Template-based messaging with AI-driven personalization
Human + AI Collaboration on WhatsApp
Escalate Seamlessly, Stay in WhatsApp.
Transfer chats or voice calls to human agents on WhatsApp with a concise AI-generated summary—agents respond with full context, no back-and-forth.
- ✓Transfer chats or voice calls to human agents on WhatsApp
- ✓AI provides a concise summary of the full conversation
- ✓Agents respond with full context—no digging, no delays
Enterprise Ready
Built for Speed, Scale, and Control
Launch agentic AI on your WhatsApp number in under 10 minutes
Retain full ownership of your WhatsApp Business Account (WABA)
Control access with role-based permissions for teams and agents
Scale confidently with high-volume messaging and voice readiness
Integrations
Integrate WhatsApp Agents Across Your Stack
WhatsApp at the Center of Your Customer Journey
Analytics
See the Full WhatsApp Journey, Not Just Messages
The ConvoZen Advantage — WhatsApp Analytics
Cross-format journeys
Track user movement across chat → voice → chat; identify friction points and successful handoffs.
Drop-offs & escalations
Monitor where users abandon flows or escalate to humans, by step, intent, and format.
Resolution & conversion
Measure time to resolution alongside downstream conversion or task completion rates.
Agent performance
Evaluate agent effectiveness by intent type and interaction format (chat vs voice), not just overall averages.