Social Media Agents
Build Unified AI Agents Across All Social Channels
Deploy AI agents that work seamlessly across Instagram, Facebook, X—with full conversation context preserved, even as users switch platforms.
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Bring Your Social Channels to ConvoZen
No channel silos. No duplicate bots. Connect your existing social media accounts to ConvoZen.
Cross-Platform Intelligence
True Omnichannel Conversations—Across Social Platforms
"Hi, I ordered a jacket last week but got the wrong size..."
"Following up — I also sent a photo of the wrong item on Instagram"
"@convozen your AI agent just resolved my issue in 30 seconds! 🙌"
Core Capabilities
What Makes ConvoZen Social AI Different
Cross-Platform Memory
One Memory Across Every Social Channel
ConvoZen Social AI Agents maintain a single, continuous customer context across all connected social platforms.
- ✓Instagram DM history carries into Facebook Messenger
- ✓Public comments connect to private DMs automatically
- ✓Images, screenshots, and documents are analyzed and remembered
- ✓Customers never repeat themselves—even across platforms
Platform-Native Intelligence
Built for Every Social Platform
Responses that feel human, native, and on-brand everywhere.
- ✓Platform-specific reply formats (comments vs DMs)
- ✓Intelligent handling of public vs private conversations
- ✓Media understanding (images, screenshots, short videos)
- ✓Tone and response optimization per platform
- ✓Brand-safe, policy-aware engagement
Seamless Escalation
Escalate Seamlessly, Stay on the Same Platform
Faster resolution, higher trust, better brand perception.
- ✓Transfer conversations to human agents on the same social channel
- ✓AI provides a concise summary of the full cross-platform journey
- ✓Agents respond with full context—no digging, no delays
Integrations
Social Media at the Center of Your Customer Journey
Messaging & Engagement
- •Instagram DMs
- •Facebook Messenger
- •X DMs
- •Comments
- •Mentions
CRM & Ticketing
- •Salesforce
- •Freshworks
- •Zendesk
- •HubSpot
- •SAP
Commerce & Growth
- •Shopify
- •Clickpost
- •Shiprocket
- •Razorpay
Analytics & Data
- •Webhooks
- •Custom dashboards