Copilot Agent
The Unified Agent Assist Suite
Precision Intelligence for Every Conversation
Trusted by customer-obsessed teams at
Capabilities
Intelligence at Every Stage, Powered by ConvoZen
01 · The Briefing
Pre-Interaction Intelligence
“Win the interaction before it even starts.”
Empowers agents with a synthesized snapshot of the user's entire history—replacing discovery fatigue with data-driven, high-value openers.
- ✓3-Point Interaction Summary across every channel
- ✓Next Best Action (NBA) with AI-guided recommendations
- ✓Sentiment History Mapping with emotional trend visualization
02 · The Co-Pilot
Live-Interaction Assist
“Real-time navigation for high-stakes outcomes.”
Provides a live safety net that ensures every conversation stays on track—pushing the right information at the exact moment it's needed.
- ✓Live Sentiment Tracking with Pivot Alerts
- ✓Automated Checklist Monitor for compliance requirements
- ✓Action & Response Cues for complex questions and objections
03 · The Closer
Post-Interaction Automation
“10-Second Wrap-Ups. 100% Data Accuracy.”
Seamlessly transitions conversations into structured, actionable records—eliminating the administrative tax of documentation.
- ✓Automated Information Extraction into your database
- ✓Intelligent Interaction Summary for instant recall
- ✓Automated Performance Audit for quality, tone, and compliance
Ready to Supercharge Your Agents?
Give every agent the intelligence they need—before, during, and after every conversation.