How NoBroker Increased Property Visits by ~8% with Conversation Intelligence and Voice Agents
NoBroker’s New Projects business matches buyers to the right new project developments through a consultative sales process, where Relationship Managers (RMs) are the first touchpoint. With extremely high calling volumes—~1 million calls per month—the priority was clear: bring structure and accountability into calling operations, improve first-conversation quality, and ensure high-intent buyers never slipped through the cracks.
What Was Holding Growth Back
- Quality control at scale: With ~1M calls/month, manual review couldn’t ensure consistent buyer experience.
- Reach constraints: Lakhs of buyers entered the funnel, but human bandwidth limited outreach, many buyers weren’t contacted effectively.
- Lost insights: Buyer intent and journey signals were embedded in conversations, but weren’t captured for marketing/product decisions.
The Turning Point: ConvoZen turned calling operations into a measurable, scalable system.
- Systematic call intelligence: Replaced fragmented, episodic audits with always-on conversation intelligence across interactions.
- Call-level diagnostics: Pinpointed exactly where conversations broke down—what was missed, what was mis-pitched, and what caused drop-offs.
- Data-backed coaching for RMs: Delivered call-specific, objective coaching that uplifted performance across top-to-bottom RM cohorts.
- Voice agents for outreach scale: Bot-led calling expanded coverage across the long tail while maintaining a standardized experience.
- LLM-based intent scoring: Combined conversation signals with platform buyer data to segment high/medium/low intent and protect the highest-value buyers.
Biggest Business Gaps ConvoZen Surfaced
- Incorrect rejections corrected: Identified buyers wrongly rejected by RMs and helped recover high-intent opportunities—one of the biggest revenue unlocks.
- Outreach scaled beyond human limits: Voice agents expanded coverage across the long-tail buyer base, ensuring fewer leads were left untouched.
- Buyer journey intelligence activated: Surfaced shifting buyer requirements and enabled targeted re-engagement to lift lifecycle conversion.
The Impact
- ~8% uplift in total property visits per month (a core KPI: more visits → more conversions)
- 12.5% of rejected customers revived, materially contributing to the visit uplift (~8–9% cited)
- Bot-led calling scaled from ~1% to ~6% of overall business handled via voice agents over ~5 months
“Earlier, our audits were fragmented and episodic—we could review barely ~3–4% of conversations, and feedback was often subjective. With ConvoZen, auditing became systematic and scalable, diagnostics became standardized, and our RMs started getting tailored, call-specific coaching that’s improved performance across the board.”
Kumar Abhishek, Associate VP, Strategy at NoBroker Builders
About ConvoZen
ConvoZen is an enterprise-grade Unified Conversational Agent Platform that turns conversations into outcomes on a single AI Agent Stack. Orchestrate multilingual workflows across omnichannel agents with persistent context, governed execution, and 100% interaction visibility to surface sentiment, compliance risk, and resolution gaps—so operations improve continuously at scale.
Fueling your growth, one customer at a time.
