Chat Agents

Deploy AI Chat Agents Across All Customer Channels

Deploy AI-powered chat agents across WhatsApp, web, and social channels within hours—so customers engage instantly on the platforms they already use.

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ConvoZen Chat AI agent dashboard showing multi-channel conversations and real-time metrics

AI vs Rule-Based

See the Difference: Rule-Based Bots vs. AI Agents

Experience how ConvoZen's AI Chat Agents outperform traditional flow builders.

Rule-Based BotLimited
I want to return my order and get a different size
Please select from the menu: 1) Track Order 2) Cancel Order 3) Speak to Agent
None of those. I need a size exchange.
❌ Sorry, I didn't understand. Transferring to agent...
⚠️ Failed — escalated after 2 messages
ConvoZen AI AgentIntelligent
I want to return my order and get a different size
I'd be happy to help with a size exchange! I see order #4521 — a Blue Jacket in Medium. What size would you like instead?
Large please
✅ Done! A Large is on its way. You'll get a confirmation email shortly.
✓ Resolved autonomously in 4 messages

Built for high-volume workflows

Sales & Lead Qualification
Customer Support & FAQs
Order Tracking
Upselling & Cross-Selling
Feedback & Surveys

ROI

Drive Measurable Business Impact with ROI That Matters

📈Increase in digital sales
90%
💰Reduction in support costs
40%
⭐Improvement in CSAT
80%
🤖Automation of queries
90%

Based on production deployments

Capabilities

AI Chat Capabilities Built for Faster Customer Support

Instant Self-Serve Support

Instant AI Self-Service for Faster Query Resolution

Resolve common and complex queries instantly with AI-driven self-service that scales without growing your support team.

  • ✓Automated resolution for high-volume queries
  • ✓Natural language understanding across topics
  • ✓Seamless fallback to human agents when needed
AI chat bot dashboard showing instant query resolution with zero wait times

Human + AI Collaboration

Seamless Handoffs. Full Context.

Automatically escalate conversations to human agents when needed—preserving full context, conversation history, and customer intent for faster resolution.

  • ✓100% context preserved during handoff
  • ✓AI-generated conversation summary for agents
  • ✓Smart routing based on intent and complexity
AI-to-human agent escalation interface with full conversation context preserved

Conversation Intelligence

Turn Every Chat Into Insight.

Understand customer intent, track resolution and drop-offs, and optimize agent performance with built-in analytics across all chat interactions.

  • ✓Customer intent and sentiment tracking
  • ✓Resolution rate and drop-off analysis
  • ✓Agent performance scoring and benchmarks
  • ✓360° visibility across all conversations
Conversation intelligence analytics dashboard with intent distribution and resolution metrics

Integrations

Built to Integrate with Your Entire Stack

Enterprise-Grade Integrations, Ready Out of the Box

Messaging & Omnichannel

  • •WhatsApp (Chat, Voice, Images, Voice Notes, Flows, Webviews)
  • •Website Chat

Telephony

  • •Genesys
  • •Twilio
  • •Exotel
  • •Ozonetel

CRM & Ticketing

  • •Salesforce
  • •SAP
  • •Freshworks
  • •HubSpot

Agentic Commerce

  • •Shopify
  • •Shiprocket
  • •Clickpost
  • •Razorpay
  • •WhatsApp Checkout

Ready to Deliver Truly Connected Conversations?

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