Email Agents
AI Email Agent for Automated Customer Support & Workflows
ConvoZen AI Email Agent understands customer intent, automates replies, resolves support queries, and works with your team through smart workflows.
Quick Setup
Connect Your Email Tools and Start AI Automationin Minutes
Connect Gmail, Outlook, Salesforce, and other tools without complex setup. Let ConvoZen AI start learning instantly.
Built for high-volume email workflows
Capabilities
High-Impact Experiences with ConvoZen
Intent Recognition
Beyond Auto-Replies: True Intent.
Goes beyond keywords to understand the why behind an email—parsing attachments, detecting language, and classifying intent with precision.
- ✓Contextual understanding of email purpose
- ✓Automatic attachment analysis (PDFs, screenshots, invoices)
- ✓Multi-language detection and response adaptation
Trusted Automation
Automation You Can Trust.
Threshold-based routing ensures only high-confidence responses are auto-sent. Low-confidence emails go to human review with full AI context.
- ✓Confidence-based auto-send vs human review
- ✓Human-in-the-loop for edge cases
- ✓Policy compliance at every step
Action Execution
Don't Just Talk. Take Action.
Your Email AI Agent doesn't just draft replies—it hits APIs, fetches order status, syncs CRM records, and pulls from internal knowledge bases in real time.
- ✓API integrations for order status and CRM updates
- ✓Knowledge Base sync for accurate answers
- ✓End-to-end resolution in under 2 seconds
Analytics
Close the Loop with Conversational Analytics
Make your inbox become a source of insight—not noise.
Sentiment Tracking
Monitor customer frustration, urgency, and satisfaction trends.
Resolution Bottlenecks
Identify intents that take the longest to resolve.
Agent Versioning & A/B Testing
Test prompts, models, and workflows to maximize CSAT and resolution rates.