Author name: Sakshi

Ever called a customer support team, only to hear, “Your call is important to us, please stay on line”? Customers […]

AI in health care refers to the use of advanced algorithms such as machine learning, deep learning, and natural language

At 2 AM, a frustrated customer types: “Your service is terrible! It isn’t working and I need this issue fixed

One thing that has always been able to consistently test our patience is connecting to a customer service team. You

A 112-year-old Swiss company, Holcim, tested a WhatsApp chat bot for business and found that 66% of customers accepted the

According to WHO, the doctor-to-population ratio should ideally be 1:1000 to provide optimal care. The shortage of healthcare talent is

Customer satisfaction and customer experience drive sales and business reputation. Dedicated customer support teams with vast knowledge of business products

In the fast growing world of sales and marketing, your leads won’t wait forever. If your sales representative is still

We often think about how to connect with our customer, the simple answer is, understanding their needs is more than

In India, a call centre employee handles 90-100 calls per day, and the scale of operations of a call centre

AI metrics for voice measures the effectiveness of your voice assistants and other AI agents. It is not just a

Developing an AI voice bot that actually understands and responds effortlessly to your customers isn’t just about sophisticated technology—it’s about