AI Call Analytics & Conversation Intelligence Platform

AI Call Analytics & Conversation Intelligence Platform

ConvoZen automatically captures key insights, sentiment, and important moments from customer conversations.

Request a Live Demo

AI Features for Conversation Analytics and Customer Insights

Auto-Capture Conversation Highlights

ConvoZen's Key Moment Identification captures the essence of your customer interactions based on customizable keywords

  • Semantic analysis of the context to capture key moments
  • Cross-lingual understanding to identify similar moments
See conversations in a whole new light with auto-captured highlights
Auto-Capture Conversation Highlights

Multilingual Support for Transcription

Communicate with a diverse customer base with ConvoZen’s advanced multilingual transcription

  • Transcribes Hindi, Kannada, Marathi Telugu, and even language combinations to English
  • Agent- customer speaker separation in call transcription
  • Noise-Resilient: Unwavering accuracy even in noisy, low-frequency environments
Get the full experience with multilingual transcription
Multilingual Support for Transcription

Automated Smart Clustering

Automatically identify key moments of recurring themes using past conversation records with ConvoZen

  • Language agnostic clustering
  • Automatically pinpoints recurring themes, eliminating the need for defining keywords
Explore the possibilities of smart clustering, unlock valuable insights
Automated Smart Clustering

Call Summarization

Automating the after-call wrap-up process by providing the summary of interaction between agent & customer encapsulating key conversation points

  • Breaks down your call content into easily manageable, categorized summaries, facilitating quicker understanding and response
  • Highlights the action points of the agent and customer.
See how call summarization can help you save time
Call Summarization

Automation & Event Triggers

Auto custom events triggered by customer-agent interactions, escalating to team leads for a swift resolution

  • Activate triggers such as adding notes, tagging conversations, updating disposition, or setting custom fields for keywords identified in the conversation.
Optimize your operations with automation and event triggers
Automation & Event Triggers

Analyze Customer Conversations Across Every Channel

convozen services

Calls

Efficient speaker identification, real-time transcription, and AI-driven conversation analysis

convozen services

Chats

Variety of chat functionality for instant, accurate, and personalised support to customers

convozen services

Emails

Analyse emails in scale, improve response times and identify areas of improvement

ellipseellipse

Optimising your call centre is easy

Use ConvoZen for FREE now and see how it can improve your business

Book Demo Now
Optimising your call centre is easy
try convozentry convozen

AI Analytics Built for Teams Across Every Role

AI Analytics Built for Teams Across Every Role

For Leaders

Make data-driven decisions to improve cx and optimise operations. Monitor KPIs and track progress towards goals

AI Analytics Built for Teams Across Every Role

For Managers

Comprehensive reporting and analytics, Real-time performance feedback, Auto QA and agent monitoring

AI Analytics Built for Teams Across Every Role

For Agents

Get contextual training assistance, retrospective analytics and performance tracking