{"version":"1.0","provider_name":"","provider_url":"https:\/\/convozen.ai\/blog","author_name":"Team ConvoZen","author_url":"https:\/\/convozen.ai\/blog\/author\/convozen\/","title":"Using NLP to Understand Customer Conversation| Blog| convozen.AI","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"dfPlmHljxQ\"><a href=\"https:\/\/convozen.ai\/blog\/technical-category\/using-nlp-to_customer_conversations\/\">Using NLP to Understand Customer Conversations<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/convozen.ai\/blog\/technical-category\/using-nlp-to_customer_conversations\/embed\/#?secret=dfPlmHljxQ\" width=\"600\" height=\"338\" title=\"&#8220;Using NLP to Understand Customer Conversations&#8221; &#8212; \" data-secret=\"dfPlmHljxQ\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/convozen.ai\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"With business-customer interactions becoming more prominent across various channels\u2014calls, social media and chat\u2014it is becoming increasingly important to find ways to maximize what the business is learning from these customer interactions. Given the scale at which most businesses are interacting with customers, relying on Artificial intelligence and automation for understanding customer interactions is becoming inevitable. It is at this juncture that Natural Language Processing(NLP) and machine learning can have a significant impact.","thumbnail_url":"https:\/\/convozen.ai\/blog\/wp-content\/uploads\/2023\/12\/CTA-Banners-2-3.png","thumbnail_width":728,"thumbnail_height":90}