What is Conversational Analytics?
Conversational analytics is a field of data analysis that focuses on understanding and deriving insights from text or voice-based conversations, […]
What is Conversational Analytics? Read More »
Conversational analytics is a field of data analysis that focuses on understanding and deriving insights from text or voice-based conversations, […]
What is Conversational Analytics? Read More »
As Automatic Speech Recognition (ASR) continues to evolve, it has emerged as a critical technology in various domains. Its application
WER & CER for Measuring Performance of Automatic Speech Recognition Read More »
What is Automatic Speech Recognition (ASR)? Telephonic conversations are one of the most effective ways of communication with customers as
Automatic Speech Recognition in Telephonic Speech Read More »
In today’s fast-paced digital landscape, customer support has evolved beyond the traditional call center model. Welcome to a transformative journey
How Conversational AI Is Revolutionizing Customer Support Read More »
Human communication is a complex web of emotions, with verbal and non-verbal cues playing pivotal roles in conveying feelings. To
Multimodal (Acoustic + Language) Emotion Recognition in Conversation Read More »
In today’s diverse marketplace, the ability to truly understand your customers, their queries, and their conversations, especially in a multilingual
Dive into the world of sales coaching with our comprehensive guide. Discover essential techniques, tools, and strategies to nurture sales
Nurturing Sales Excellence: A Comprehensive Guide to Sales Coaching Read More »
In the digital age, engaging and understanding your customers is pivotal for business success. Introducing convozen’s Conversational Intelligence Software, your
Boost Your Sales with Conversational Intelligence Software Read More »
Introduction to Call Centre Management For sales and customer engagement, call centres are the frontline warriors. They’re the powerhouses where
Mastering Call Centre Management: A Definitive Guide Read More »
Introduction to Sales Enablement Sales enablement is a strategic and cross-functional approach within an organization that aims to provide the
What is Sales Enablement? Read More »
In the dynamic realm of call centres, where seamless customer interactions and operational efficiency reign supreme, the role of Workforce
Mastering Call Center Workforce Management: Tips, Benefits, and Tech Read More »
In the dynamic landscape of customer interactions, businesses are increasingly turning to advanced technologies to glean valuable insights and enhance
Voice Analytics in Contact Centers: Tips, Benefits, and Best Practices Read More »